When will my order be ready?
Normal production takes 3–5 business days. For all orders, the production clock starts when the order is placed. Orders over ₱7,000 may need additional production time.
Stocked and made-to-order products are both offered. A different pre-order timeframe applies only when a listing is explicitly marked Pre-order and shows that timeframe. Production and delivery are separate.
Where do you deliver?
Within the Philippines, through a Metro Manila courier or LBC. Shipping charges and the final order total are shown at checkout.
All orders include a shipping fee. Shipping is calculated at checkout.
How can I pay?
Available payment methods are shown at checkout. Cash on delivery is available for a merchandise subtotal of up to ₱4,000, excluding shipping. Orders above this amount require prepaid payment. Shipping is charged on COD and prepaid orders. Payments are temporarily processed under HYPR Controllers Gaming Store, our sister business, so that name may appear on your payment confirmation or statement.
How do I view my orders?
Choose Account in the navigation to sign in or create your Stow customer account. Shopify manages your account, order history and saved contact details. Use the same email address you used at checkout to view your orders.
Will this fit my drawer or device?
Compare the usable space in your setup with the dimensions and compatibility notes in the product listing. A product name or furniture brand alone does not confirm a fit.
Can I cancel or change an order?
You may request full cancellation until 5:00 PM Philippine time on the next business day after the order is placed. After that window, voluntary cancellation is not offered. Changes are not guaranteed after production begins. Consumer remedies remain unaffected.
What if something arrives wrong or damaged?
Contact Stow with your order number and clear photos or video of the issue. Include packaging evidence where relevant and available. Contact us within 7 days of delivery for the fastest resolution; this preferred window does not remove your legal rights.
For a genuine defect or Stow error, our preferred resolution is a replacement. If a replacement is not reasonably available or appropriate, we provide a refund, subject to remedies required by law.
Can I return something because I changed my mind?
We do not offer returns or refunds solely for a change of mind. This does not limit remedies for defective goods, incorrect items or products that materially differ from the listing.
Will an order subscribe me to marketing?
No. Buying from Stow does not automatically subscribe you to promotional email or SMS. Marketing consent is separate from messages needed for your order or support request.
Contact Stow
SITELABS WEB DEVELOPMENT SERVICES
hello@sitelabs.tech
+63 917 866 8082
7th Ave. cor. Lane T, Avida CityFlex SOHO, Bonifacio Global City, Taguig 1630, Philippines
Support hours: 9:00 AM–5:00 PM, Philippine time. Working days, excluding Philippine regular holidays and special non-working holidays. We aim to acknowledge complaints within 1–2 business days.