Open your order confirmation
You may be asked to verify your email address or phone number and order number before viewing order details.
- Find the order confirmation sent to the contact details used at checkout.
- Open its order-status link.
- When a tracking number has been added, use the available tracking information to check delivery.
Cannot find your confirmation?
Check your spam or junk folder and the contact details used for the order. If you still cannot find it, email Stow with your order number, purchaser name and the contact details used at checkout. Do not send payment-card details.
Production comes before delivery
Normal production takes 3–5 business days. For all orders, the production clock starts when the order is placed. Orders over ₱7,000 may need additional production time.
Courier estimates begin after dispatch. A parcel that has not yet been dispatched is not in courier transit.
Delayed, lost or damaged?
Contact Stow. We handle the courier investigation and customer resolution. If a shipment is confirmed lost, we arrange a replacement or refund as appropriate, subject to your rights under law.