Cancellation and order changes
You may request full cancellation until 5:00 PM Philippine time on the next business day after the order is placed. Email Stow with your order number and cancellation request before this cutoff. If you have paid, an eligible full cancellation receives a full refund.
Business days exclude Philippine regular holidays and special non-working holidays.
After this window, we do not offer voluntary cancellation. This does not affect remedies where Stow cannot fulfil your order, the goods are defective or materially differ from their listing, or a remedy is required by law.
We will try to accommodate order changes, but changes are not guaranteed after production begins. We will confirm whether a change can be made and whether it affects the price or timeframe before making it.
Change of mind
We do not accept returns or provide refunds solely for a change of mind. Review the dimensions, size, colour, configuration and compatibility before ordering. This does not limit remedies for defective or materially nonconforming goods.
Normal printing characteristics
Minor layer lines, seams and slight surface or colour variations are normal characteristics of 3D printing. They are not defects when they do not materially affect function or cause the product to differ materially from its listing.
A material functional problem or material difference from the listing will be assessed as a product issue.
Report an issue
For the fastest resolution, contact Stow within 7 days of delivery. This is our preferred reporting window, not a deadline that removes your rights under applicable Philippine law.
We aim to acknowledge complaints within 1–2 business days.
- Send your order number or other proof of purchase.
- Describe the issue and provide clear photos or video.
- Include packaging and shipping-label evidence where relevant and available.
Defects and Stow errors
For a genuine manufacturing defect, incorrect item or a product that materially differs from its listing, our preferred resolution is a replacement. If a replacement is not reasonably available or appropriate, we provide a refund. This preference does not exclude a remedy required by law.
Stow pays reasonable return and replacement shipping where the problem is a defect, transit damage, a material difference from the listing or our error. Contact us before sending an item back; we will provide return instructions and arrange or cover applicable shipping.
Missing original packaging or an unboxing video does not automatically disqualify a genuine claim. We may request information reasonably needed to assess the issue.
Damage caused by misuse
Damage caused by misuse is not a manufacturing defect. Examples include excessive heat, prolonged exposure to a hot environment such as a closed vehicle, excessive loads, improper installation or modification.
We assess the actual cause. This exclusion does not remove remedies where the issue is attributable to Stow or a defect in the product.
Returns accepted by exception
If Stow agrees to a voluntary return that is not required because of a defect, transit damage or our error, the customer pays return shipping. Any agreed conditions are confirmed before the item is sent back. This does not create a general change-of-mind return entitlement.
Refunds
When a refund is due, we confirm the amount and arrange it through the original payment method where possible, or another method agreed with you. An eligible full cancellation is fully refunded. Refunds for product issues include amounts payable under applicable law.
Payment-provider processing can affect when a refund appears in your account. We provide available confirmation and explain any known processing timeframe.
Complaint escalation
Contact Stow first for resolution. If a complaint remains unresolved after 7 calendar days from filing, our internal redress mechanism is deemed exhausted under the Internet Transactions Act. You may seek assistance from DTI or pursue other available remedies. We will not require you to wait for a courier claim to finish before seeking that assistance.
Your consumer rights
Nothing in these policies excludes a consumer right or remedy that cannot lawfully be excluded under Philippine law.
Contact Stow
SITELABS WEB DEVELOPMENT SERVICES
hello@sitelabs.tech
+63 917 866 8082
7th Ave. cor. Lane T, Avida CityFlex SOHO, Bonifacio Global City, Taguig 1630, Philippines
Support hours: 9:00 AM–5:00 PM, Philippine time. Working days, excluding Philippine regular holidays and special non-working holidays. We aim to acknowledge complaints within 1–2 business days.