Production and pre-orders
We carry both stocked and made-to-order products.
Normal production takes 3–5 business days. For all orders, the production clock starts when the order is placed. Orders over ₱7,000 may need additional production time.
Business days exclude Philippine regular holidays and special non-working holidays.
We will tell you if additional production time applies. A product is a pre-order only when its listing is expressly marked Pre-order and shows its expected production or availability timeframe. Otherwise, the normal production timeframe applies.
Delivery after dispatch
Orders dispatch from Metro Manila through a Metro Manila courier or LBC, depending on destination and service availability. These courier estimates begin after dispatch.
- Transit estimates do not include production time.
- They are not guaranteed delivery dates.
- Weather, holidays, destination access and courier capacity can affect transit.
| Destination | Estimated transit time |
|---|---|
| Metro Manila | 1–2 business days |
| Luzon | 1–3 business days |
| Visayas | 3–6 business days |
| Mindanao | 4–7 business days |
| Remote or island areas | 7–12 business days or longer |
Shipping charges
All orders include a shipping fee. Shipping is calculated at checkout.
Checkout displays the shipping charge and final total before you place your order. We do not currently offer free shipping.
Address details and redelivery
Check the recipient name, contact number and complete address before placing your order. Additional shipping or redelivery caused by an incorrect or incomplete address supplied by you is your responsibility. We will explain applicable charges before arranging redelivery.
For a customer-caused failed or refused COD delivery, the customer pays applicable redelivery charges. Stow may remove future COD eligibility. This does not apply to refusal based on a legitimate issue with the goods or affect remedies available under law.
Lost shipments
Contact Stow if a shipment appears delayed or lost. We handle the courier investigation. Once the shipment is confirmed lost, we arrange a replacement or refund as appropriate, subject to your rights under law.
Transit damage
Contact Stow directly with your order number and photos or video of the product and packaging where available. Stow handles the customer resolution and courier claim; you do not need to pursue the courier yourself.
Contact Stow
SITELABS WEB DEVELOPMENT SERVICES
hello@sitelabs.tech
+63 917 866 8082
7th Ave. cor. Lane T, Avida CityFlex SOHO, Bonifacio Global City, Taguig 1630, Philippines
Support hours: 9:00 AM–5:00 PM, Philippine time. Working days, excluding Philippine regular holidays and special non-working holidays. We aim to acknowledge complaints within 1–2 business days.